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FAQs
We are constantly adding to these FAQs in an attempt to answer your questions before you become confused or lost. If you have any specific questions, please contact us directly.
Banking
(1.1)
Does eMatters do pre-authorisations?
(1.2)
Credit Card Identification
General
(2.1)
How do I make my eMatters account active?
(2.2)
How can I reduce fraud ?
PreSales
(3.1)
Does eMatters do pre-authorisations?
(3.2)
Which banks do you deal with ?
(3.3)
Bank Merchant Facility Requirements
(3.4)
Can't we use the solution provided by my bank ?
(3.5)
What happens after the credit card is processed ?
(3.6)
Do we need a Merchant Agreement with a bank, or can we use eMatters ?
(3.7)
What is the minimum contract period
(3.8)
What about the page layout ?
(3.9)
What does the bank provide to you that needs to be passed on to eMatters ?
(3.10)
How much is each transaction ?
(3.11)
Do you send receipts to our customers ?
(3.12)
What software is required to be loaded on our web server
(3.13)
How does eMatters get paid ?
(3.14)
We accept cards manually. Why change ?
(3.15)
We are using another service, but wish to change. What can we do ?
(3.16)
What if we bank with another bank, do we need to change ?
(3.17)
How long does the process to setup a merchant account take ?
(3.18)
Do we have to contact the bank ourselves ?
Technical
(4.1)
Is it possible to create a refund transaction if there has never been an original purchase with us?